Honesty Sells

Top sales performers know the real way to win a customer's heart (and loyalty) is by building open, honest relationships with them. For anyone who wants to sell more, sell better, and sell more honestly.

Honesty Sells is the perfect straight-talking guide to sales success.

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Steven Gaffney »
www.stevengaffney.com
Colleen Francis »
www.engageselling.com
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What can Tiger Woods teach us about sales?

Simple. In today’s world – with email, text, audio, video cell, FaceBook, twitter, blogs, newspapers, radio and armature paparazzi with their camera phones it’s almost impossible to cover up a mistakes. Don’t even try. Covering up mistakes just leads to ... read more

[ More ] December 3rd, 2009 | No Comments | Posted in Featured Post |

No Single Mothers!?

Here is a pretty shocking tale:

I spent time in the financial industry. My manager and I didn’t agree with my client selection. Dealing with insurance and investments, you have to put the clients needs ahead of your own.

After working for this company for almost a ... read more

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"Horror" Rating: 4.0/5
[ More ] October 22nd, 2009 | 1 Comment | Posted in Horror Stories |

The Nake Truth!

OK, it’s not precisely a sales lie, but this story received from Bruce is hilarious:

Some years ago, I was at home with my son, who was an infant at this time.  He was a little sick, and had already barfed down my back while I ... read more

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"Horror" Rating: 4.8/5
[ More ] June 5th, 2009 | No Comments | Posted in Horror Stories |

Another “Cold” Email Travesty…

Yesterday I received one of those emails (typos intentionally not removed):

Subject: Hey Colleen.. quick question..

Hey Colleen,

It’s been awhile since I’ve been in touch.. sorry about that. We’ve had our heads down for almost a year solid building some pretty wild new tools for our XXX ... read more

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"Horror" Rating: 2.7/5
[ More ] June 1st, 2009 | No Comments | Posted in Horror Stories |

Honesty Sells is Officially Released!

Steven and I are pleased to announce the official release of Honesty Sells!

It’s been a long time coming and we couldn’t be more proud. I am sincerely convinced that the marks a new chapter for sales professionals: abandoning the old tricks for long term, honest ... read more

[ More ] May 26th, 2009 | No Comments | Posted in Featured Post, News |

Parlez-vous français?

One of my responsibilities with a former employer was to hire a new sales rep for a bilingual position (French/English) to serve our overseas clients.

I received many resumes written in both languages. Several of them included a note explaining that the potential candidate spoke a ... read more

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"Horror" Rating: 3.0/5
[ More ] May 25th, 2009 | No Comments | Posted in Horror Stories |

Just sign right here…

I was approached at home one day by a door-to-door sales person selling an energy contract. His rates sounded reasonable, so I asked him if he could give me a firm quote based on our home and general energy usage.

He told me that he would ... read more

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"Horror" Rating: 4.0/5
[ More ] May 19th, 2009 | No Comments | Posted in Horror Stories |

Get it in writing

I was negotiating a few years back with a major hotel chain for a large event that we were hosting at one of their finer properties. Because of the importance of the event, I made sure to lay out every detail of what we needed ... read more

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"Horror" Rating: 4.4/5
[ More ] May 12th, 2009 | No Comments | Posted in Horror Stories |

Made in China

Several years ago, the company I was working for at the time decided to save a little money by phasing out a successful product line that had been made in Canada for many years, and substituting it with one that came from China.

That’s all well ... read more

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"Horror" Rating: 3.5/5
[ More ] May 5th, 2009 | No Comments | Posted in Horror Stories |

The blind leading…

One of my first jobs in sales was working as a rep for a large copier company. I can still remember the day I made my first-ever sale of a brand new copier, to the Institute for the Blind.

It wasn’t a top-of-the-line machine, but it ... read more

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"Horror" Rating: 4.4/5
[ More ] April 30th, 2009 | No Comments | Posted in Horror Stories |
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