Honesty Sells

Top sales performers know the real way to win a customer's heart (and loyalty) is by building open, honest relationships with them. For anyone who wants to sell more, sell better, and sell more honestly.

Honesty Sells is the perfect straight-talking guide to sales success.

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Steven Gaffney »
www.stevengaffney.com
Colleen Francis »
www.engageselling.com
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Sales Hall of Shame

The Nake Truth!

OK, it’s not precisely a sales lie, but this story received from Bruce is hilarious:

Some years ago, I was at home with my son, who was an infant at this time.  He was a little sick, and had already barfed down my back while I ... read more

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"Horror" Rating: 4.8/5
[ More ] June 5th, 2009 | No Comments | Posted in Horror Stories |

Ms. President, I assume?

One day while I was working on a sales presentation, a company called me at the office to try to sell me an updated website based on their current association profile.

I asked them how they had gotten my name and number, and they told me ... read more

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"Horror" Rating: 4.8/5
[ More ] April 30th, 2009 | No Comments | Posted in Horror Stories |

It’s the factory’s fault!

When it came time to buy our current car, I tried my best to do everything the experts say we all should.

I did my research. I identified which manufacturer, make and model I was interested in. I even picked out a color and made a ... read more

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"Horror" Rating: 4.5/5
[ More ] April 30th, 2009 | No Comments | Posted in Horror Stories |

The blind leading…

One of my first jobs in sales was working as a rep for a large copier company. I can still remember the day I made my first-ever sale of a brand new copier, to the Institute for the Blind.

It wasn’t a top-of-the-line machine, but it ... read more

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"Horror" Rating: 4.4/5
[ More ] April 30th, 2009 | No Comments | Posted in Horror Stories |

A little sizzle with your steak?

I like the warm summer months as much as the next gal. Maybe more. But even for me, heat has its limits.

One particular August, it had been over 100 degrees – and humid – without letup for about a week. Our grass was turning brown. ... read more

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"Horror" Rating: 4.4/5
[ More ] April 30th, 2009 | No Comments | Posted in Horror Stories |

Get it in writing

I was negotiating a few years back with a major hotel chain for a large event that we were hosting at one of their finer properties. Because of the importance of the event, I made sure to lay out every detail of what we needed ... read more

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"Horror" Rating: 4.4/5
[ More ] May 12th, 2009 | No Comments | Posted in Horror Stories |

Just sign right here…

I was approached at home one day by a door-to-door sales person selling an energy contract. His rates sounded reasonable, so I asked him if he could give me a firm quote based on our home and general energy usage.

He told me that he would ... read more

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"Horror" Rating: 4.0/5
[ More ] May 19th, 2009 | No Comments | Posted in Horror Stories |

It’ll be here next week – honest!

During the sales process with a large, government-owned central bank, the client asked if we could support an expensive database they already had in house. We told them that our product couldn’t currently support their database, but it would be able to “in the next ... read more

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"Horror" Rating: 3.7/5
[ More ] April 29th, 2009 | No Comments | Posted in Horror Stories |

Made in China

Several years ago, the company I was working for at the time decided to save a little money by phasing out a successful product line that had been made in Canada for many years, and substituting it with one that came from China.

That’s all well ... read more

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"Horror" Rating: 3.5/5
[ More ] May 5th, 2009 | No Comments | Posted in Horror Stories |

Parlez-vous français?

One of my responsibilities with a former employer was to hire a new sales rep for a bilingual position (French/English) to serve our overseas clients.

I received many resumes written in both languages. Several of them included a note explaining that the potential candidate spoke a ... read more

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"Horror" Rating: 3.0/5
[ More ] May 25th, 2009 | No Comments | Posted in Horror Stories |
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