Honesty Sells

Top sales performers know the real way to win a customer's heart (and loyalty) is by building open, honest relationships with them. For anyone who wants to sell more, sell better, and sell more honestly.

Honesty Sells is the perfect straight-talking guide to sales success.

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Steven Gaffney »
www.stevengaffney.com
Colleen Francis »
www.engageselling.com
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Make sure you send us YOUR horror stories! Just submit your entry online using the reply form below or email us here: contactus@honestysells.com. Make sure you don’t mention any organizations and persons by the real names – otherwise we won’t be able to post them…

The Hall of Shame will be announced on May 26th 2009 and based on YOUR votes. Make sure you read the Sales Horror Stories and cast your vote

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2 Responses to “Share Your Horror Story”

  1. Oleg Kuzin Says:

    I recently was contacted by  a company whose reps I had met at an industrial exhibition. Apparently, I had spoken with a v-p who had explained a new process they were pioneering.

    I was asked to provide a quote on the translation of their website and as a backgrounder, the writer included some French verbiage of his own.

    I downloaded the English, had a read through it and then started reading the French provided: it was an exact and accurate translation of the English site. Process took a couple of hours.

    I decided to call the client and informed him that, in my professional opinion, he had a valid translation and that no additional work was required. He was amazed and asked me to confirm by email. I did.

    Within a few days, I received a reply thanking me for quoting and informing me that my quote had not been chosen.

  2. Sean Says:

    I spent time in the financial industry. My manager and I didn’t agree with my client selection. Dealing with insurance and investments, you have to put the clients needs ahead of your own.

    After working for this company for almost a year I was brought in one day to have a “Chat”. I’m a young profession and my natural market are those who are my age and just startign to think about planning to protect their future.

    In this meeting, my manager had informed me that he didn’t think I was reach my potential,. He had been nice enough to come up wth some guidelines as to how I as to conduct business. The following were my restrictions.

    - No one with less then 200K to invest.
    - No one under the ager of 35
    - No one with a income that is less then 60K per year or combined 90K
    - NO SINGLE MOTHERS

    The last one was one that really bothered me and I asked for an explantion as to why. Hi reply was this. ” Single mothers are stupid. They are single with a child for a reason, because someone couldn’t stand to put up with their stupidity. Besides, they have no money and there for we as a company cannot make money off of them”.

    I’m proud to say it too me less then 10 minutes to clean out my office and walk out. Since then both my training manager and a fellow advisor have left for the same reason. Someone’s greed was too big and they lost sight of the fact that clients, big or small are the one who pay the bills and we need to help them regardless of their life situations. 

    People out there are sickening sometime and I am glad that I have the will to follow my beleifes and values that I hold in order to always offer a “What’s best for you approach”. I have always let honesty lead me in my work and after reading this book, it has just confirmed that going against what some see as the most profitable way, will in the end give me the success I deserve and allow me to be proud of the work I do to help other ensure their futire is in good hand and going to be there when they need it.

    Sean K. Morrow

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